1. Eligibility for Returns
- Items must be returned within 7 to10 business days of purchase.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
- Opened or partially consumed products.
- Perishable goods or items with tampered packaging.
- Products damaged due to misuse or improper storage.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7 to 10 business day.
4. Exchanges
- Exchanges are allowed for defective or damaged products. Please contact us within 7 to 10 business days of receiving the product to initiate the exchange process.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure safe delivery.
6. How to Initiate a Return
- Contact our customer service team
- Provide your order details and reason for the return.
7. Exceptions
We reserve the right to deny a refund or return if the conditions mentioned above are not met.
Thank you for shopping with Spirit O Sphere. Your satisfaction is our priority, and we’re here to help!