1. Eligibility for Returns

  • Items must be returned within 7 to10 business days of purchase.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

  • Opened or partially consumed products.
  • Perishable goods or items with tampered packaging.
  • Products damaged due to misuse or improper storage.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7 to 10 business day.

4. Exchanges

  • Exchanges are allowed for defective or damaged products. Please contact us within 7 to 10 business days of receiving the product to initiate the exchange process.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery.

6. How to Initiate a Return

  • Contact our customer service team
  • Provide your order details and reason for the return.

7. Exceptions

We reserve the right to deny a refund or return if the conditions mentioned above are not met.

Thank you for shopping with Spirit O Sphere. Your satisfaction is our priority, and we’re here to help!

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